About CSRBOX

About Earthikaa & One Purpos

Earthikaa — Inspired by the Soil is a purpose-driven marketplace under ImpactBox Venture Pvt. Ltd. that brings together products created by Self-Help Groups (SHGs), Farmer Producer Organisations (FPOs), artisan clusters, and rural enterprises from across India.

Earthikaa aims to build a modern retail and digital marketplace that connects community-produced products with conscious consumers across India and globally.

Working closely with the One Purpos ecosystem, Earthikaa is developing a large-scale platform for cause-driven commerce, combining storytelling, ethical sourcing, and responsible consumption. The marketplace will feature products across crafts, apparel, lifestyle goods, home décor, accessories, and curated cause merchandise, sourced directly from community enterprises.

About the Position

We are looking for a Manager – E-commerce who will lead the digital commerce strategy, operations, and growth of the Earthikaa online marketplace.

The role will involve managing Earthikaa’s own online store as well as marketplace integrations (Amazon, Flipkart, other platforms) while building systems for product listings, catalog management, logistics coordination, digital campaigns, and customer experience.

The ideal candidate will help scale Earthikaa into a national e-commerce platform for purpose-driven products, bringing visibility to products created by rural enterprises and social impact organisations.

Responsibilities

1. E-commerce Platform Management

• Manage and optimise the Earthikaa online store and digital marketplace presence.
• Oversee product listings, catalog management, pricing updates, and inventory integration.
• Ensure smooth platform functionality and user experience.

2. Marketplace Integration

• Manage product listings and operations on Amazon, Flipkart, and other digital marketplaces.
• Coordinate with marketplace partners for product visibility, promotions, and campaigns.
• Track sales performance and optimise listings.

3. Digital Sales Growth

• Develop and execute strategies to increase online sales and customer acquisition.
• Work with marketing teams on digital campaigns, product launches, and promotions.
• Monitor analytics to optimise conversion rates and product performance.

4. Product Catalogue Management

• Coordinate with the merchandising and sourcing team to onboard new products from SHGs, FPOs, and artisan clusters.
• Maintain product descriptions, photography coordination, and storytelling content.
• Ensure consistency in branding, packaging, and presentation.

5. Logistics & Fulfilment

• Coordinate with logistics partners for order processing, shipping, and returns.
• Monitor inventory levels and ensure timely fulfilment.
• Improve systems for warehouse and last-mile delivery coordination.

6. Customer Experience

• Ensure smooth order journeys, customer support, and feedback tracking.
• Monitor customer reviews and improve product and service experience.
• Implement systems for repeat purchases and loyalty engagement.

Mandatory Qualification and Experience:

• 4–7 years of experience in e-commerce operations, marketplace management, or digital retail.
• Experience managing Shopify, WooCommerce, or similar e-commerce platforms.
• Familiarity with Amazon / Flipkart seller ecosystem and digital commerce tools.
• Understanding of catalog management, inventory coordination, and digital analytics.
• Ability to work in a startup-style environment building a new marketplace from the ground up.

Desired Skills

• E-commerce platform management
• Marketplace operations (Amazon / Flipkart / others)
• Product cataloguing and digital merchandising
• Digital marketing coordination
• Logistics and fulfilment operations
• Data-driven sales optimisation

Desirable